Social media isn’t just a place for interacting with your friends and sharing family photos. It’s also a place where you can easily generate business, says Syed Balkhi, an entrepreneur, growth hacker, and marketer. When it comes to raising brand awareness and commanding customers’ followership and allegiance, social media play a very vital role.
According to Statistica, the number of worldwide users on social media platforms (like Facebook, Twitter, LinkedIn, Pinterest, Instagram, etc.) is projected to hit a whopping 3.02 billion active users per month by 2021. With more than 2 billion worldwide users already, social media present a huge opportunity for businesses to showcase their brand to a wider audience, attract new customers while developing customers’ loyalty.
In the 21st century, it is quite important to understand the impact social media has on customer retention and lead generation as a business marketing tool.
Below we'll take a look at 5 ways you can start using social media to expand and grow your business.
1. Maintain a Constant Presence
Maintaining a constant presence on your social media account helps to build a memory of your brand among your audience while keeping them constantly engaged. It takes time and patience to cultivate a reliable presence.
Nothing destabilizes social media branding efforts more than irregular posting.
While you should tweet more often and frequently upload new Instagram pictures, you should limit your Facebook and Linkedin posts to once or twice a day.
Posting irregularly will erase your brand quickly from your audience's memory. Shortened attention spans combined with rapidly growing social networks have made constant publishing more important than ever.
2. Use Social media to tell your brand story
Social media provides a great channel to tell your brand story and get connected with your audience. People are connected to good stories and make key decisions based on emotion. The way you tell your stories can get your audience attached to your brand, differentiate you from competitors and increase your sales.
Brand storytelling is one of the most powerful ways to differentiate yourself, connect with your customers, increase brand loyalty and sell your vision.
Ensure you tell your story in such a way that it can thrive on customers’ emotions and drive sales.
3. Develop Trust with Customers
Social media platforms can help you establish your small business as a topical authority. Meaning, in your niche, your brand becomes a trusted source of information.
Another unique benefit of social media compared to other marketing channels is that it allows you to talk directly to customers and followers. Hence, you can build relationships over time which will improve the trust level of your customers. It gives you the opportunity to build trust with customers and develop loyal customers.
People prefer to purchase from brands they recognize. For any small business, raising awareness is a top goal. You can start building awareness for your brand on social media by engaging and interacting with other users by replying to Tweets and comments on Facebook and Instagram posts.
If you’re not exactly sure where to start when it comes to relationship-building, here are some quick ideas:
- Always, @mention people, you reference in your social media posts
- Answer questions people ask
- Reply when people @mention you or share your content
- Don’t just Retweet and Like other people’s content; reply with a comment to start a conversation.
4. Run Promotions
Social media promotions draw in new users and returning customers alike, providing a new outlet for deals, sales, and the like. You can put your business right in front of public eyes with paid social media ads on Facebook and Instagram, which provide the ability to target users based on their demographics and interests, and this guarantees your ads are seen by your ideal customers.
Social media promotion can be a way to build your business and bring it right in front of your targeted audience. It can generate leads while improving the likelihood of increased sales and revenue.
5. Be visual
Visuals play an important part in social media branding. Adding photos and videos to your social content are great ways to boost engagement and increase leads which are perfect for businesses with products to show off.
If you have a service-based business, consider a photo with words or a photo that complements your text.
Twitter’s internal data, for example, shows that people are three times more likely to engage with Tweets that have visual elements like a video, photo, infographic, or GIF.
Instagram, Pinterest, and Snapchat, in particular, are visual-first networks. If your content doesn’t look good, no one will stop scrolling to read what you have to say.
No matter where you’re posting, photo and video content are totally killing it right now.
You can grow your business dominance by telling its story through photos and videos.
Finally, building your business through social media requires much more – you may have to focus more on one platform while securing your brand username on all other platforms; you will have to devote more time or delegate it to a team; be consistent with your brand personality and always strive to drive traffic to your website through targeted ads.