Ayeni Idowu Moses
Supervisor @ Ison Xperiences International
About Ayeni Idowu

A highly organized, resourceful and performance driven Customer Service Professional and Quality Assurrance specialist with over 7 years of demonstrated success in delivering optimal service and value in work environments. Well versed in the vicinity of Customer Experience, Quality Assurrance,Team Building, Conflict Resolution, Telemarketing, Sales, and Administrative Efficiency with the ability to grasp new concepts swiftly and adapt to changing business needs.

Books By Ayeni Idowu
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Articles By Ayeni Idowu
Understanding The Role of Call Centre Calibration in Improving Customer Service Delivery
Call centre calibration is one of the effective tools for ensuring quality customer service deliver in the call room.

One of the major strategies to delivering consistent and superb customer service through a call center is to regularly engage in a systematic call calibration process.

In these sessions, ca...

How to Drive Customers' Loyalty with Customer Service Empathy
Customer service empathy is one way to build bonds with your customers and improve your brand loyalty across boards.

Customer service empathy reflects your ability to understand and connect with  customer's feelings, even if you are unable to resolve the problem.

This implies th...

Lumos Nigeria Introduces Lumos Eco and Prime to Ease Tariff Hike on Nigerians.
Designed to reduce electricity costs by up to 70% while running household appliances, Lumos Nigeria has launched new products called Eco and Prime.

While Electricity Distribution Companies (DisCos) across the country on Tuesday began the implementation of a new electricity tariff regime, Lumos Nigeria, a subsidiary of Lumos Global, a Dutch off...

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