IABC Africa
TOPICS
Inspiration Leadership Marketing Social Media Finance Technology Innovation Entrepreneurs Starting a Business Africa's Economy Manufacturing Personal Development Job Search Startup Investment Trending Business News Research Public Policy Business Opinion Customer Service Management
Africa’s Entrepreneur’s Profile
Women Entrepreneur
Videos
IABC Africa 1000
AgriBusiness
Opportunities
Contact Us
IABC Africa
HOME
ABOUT US
About IABC Meet the Founder Testimonials
AFRICA'S BUSINESS TODAY
Africa Business News Africa’s Enterpreneurs’ Profile Africa’s SME today
BUSINESS PROFILE FORUM CONTACT US
All Customer Service Management Articles Write Here
Understanding The Role of Call Centre Calibration in Improving Customer Service Delivery
Call centre calibration is one of the effective tools for ensuring quality customer service deliver in the call room.

One of the major strategies to delivering consistent and superb customer service through a call center is to regularly engage in a systematic call calibration process.

In these sessions, ca...

Ayeni Idowu
12th September
1 mins
How to Drive Customers' Loyalty with Customer Service Empathy
Customer service empathy is one way to build bonds with your customers and improve your brand loyalty across boards.

Customer service empathy reflects your ability to understand and connect with  customer's feelings, even if you are unable to resolve the problem.

This implies th...

Ayeni Idowu
11th September
1 mins
Customer Service Management Videos
No Videos Found!
COMPANY
Advertise Contact Us Contribute Reprints & Licensing
PRODUCTS
Africa’s Entrepreneurs’ Profile Women Entrepreneurs Africa’s SME Today IABC Business Forum
QUICK LINKS
Advertise Contact Us Contribute Reprints & Licensing
JOIN OUR NEWSLETTER
SOCIAL MEDIA PLATFORMS
Terms of Use Privacy Policy Cookie Policy Site Map
Copyright © 2020 | IABC Africa Media. All rights reserved.