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Understanding The Role of Call Centre Calibration in Improving Customer Service Delivery
Call centre calibration is one of the effective tools for ensuring quality customer service deliver in the call room.

One of the major strategies to delivering consistent and superb customer service through a call center is to regularly engage in a systematic call calibration process.

In these sessions, ca...

Ayeni Idowu
12th September
1 mins
How to Drive Customers' Loyalty with Customer Service Empathy
Customer service empathy is one way to build bonds with your customers and improve your brand loyalty across boards.

Customer service empathy reflects your ability to understand and connect with  customer's feelings, even if you are unable to resolve the problem.

This implies th...

Ayeni Idowu
11th September
1 mins
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