One of the major strategies to delivering consistent and superb customer service through a call center is to regularly engage in a systematic call calibration process.

In these sessions, ca...

Customers are the reason why businesses exist. A business without a paying customer is at a dead end. In due course, it will meet its ultimate end. As seemingly superb...

Not everyone has the money for advertisements, especially now that the economy is hard for most people and it's even harder on those with small businesses. But the fact remains that business owners...

This article is generated from a pool of online resources and hence do not refer to the opinions of IABC Africa or its Management.

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While Electricity Distribution Companies (DisCos) across the country on Tuesday began the implementation of a new electricity tariff regime, Lumos Nigeria, a subsidiary of Lumos Global, a Dutch off...

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If you can recall when you were learning to ride a bicycle — how you kept falling and getting back on the bicycle. Then you finally learned how to ride, and immediately started learning some...

I am both – a motivational speaker and a business coach. I have learned the huge lesson of drawing the line between both. Motivation is good for take-off, continued growth, and sustenance of...

According to Convergehub 2019, over 50% of small businesses fail in their first year. These statistics are not to discourage you or make you perturbed about your cha...